Hyland CIC Knowledge Discovery: Intelligently Harnessing Corporate Knowledge

The Problem

In companies, important information is often scattered across various systems, documents, and content repositories. Employees must manually search for relevant content, consolidate information from different sources, and verify that it is up-to-date and accurate. 

Searching for specific information can be very time-consuming, especially when dealing with large document collections. At the same time, traditional search functions often lack the necessary context to answer complex questions quickly and reliably. 

Companies therefore need a way to consolidate knowledge from various sources and make information accessible in a context-sensitive, traceable, and secure manner. 

The Solution

With Hyland Knowledge Discovery, users can search enterprise content using natural language queries and get targeted answers to complex questions. The solution uses AI-powered search and takes into account the relationships and context between information from different sources. 

The answers are based on the underlying business content and include linked sources so that information can be traced and verified. Content from Hyland repositories and third-party systems can be integrated using preconfigured integrations and custom connectors. 

For example, employees can search through contracts, policies, product information, or other company documents more quickly, summarize relevant information, and make informed decisions based on the company's existing knowledge. 

Core Competencies 

• AI-Powered Search 
  Search corporate content using natural language queries and get relevant information quickly. 
• Context-Aware Answers 
  Leverage AI that links information from documents, entities, and their relationships to deliver context-rich answers.
• Verifiable Sources 
  Every AI-generated answer includes linked sources, allowing you to trace and verify the underlying information. 
• Unified Access to Corporate Knowledge 
  Access content from Hyland repositories and connected third-party systems via a centralized search. 
• Knowledge Discovery Agents 
  Create specialized AI agents using a point-and-click interface and configure them to answer questions about specific knowledge bases. 
• Secure and Controlled Search 
  Take advantage of customizable AI safeguards and take existing access rights and security policies into account when providing information. 

The Technology

Hyland Knowledge Discovery combines AI-powered search, natural language queries, and Retrieval-Augmented Generation (RAG) to find information from connected enterprise content and generate coherent answers. Connectors can be used to integrate various content repositories and enterprise applications. 

Discover the Hyland Innovation Cloud:

https://prime-force.com/solutions/hyland-content-innovation-cloud-transform-enterprise-content-with-ai

https://www.hyland.com/en/platform

Prime Force – Hyland Partner 

Prime Force combines technological expertise with many years of experience in enterprise content management, integration, and AI-driven solutions. Our expertise was recognized by Hyland in 2025 with the Solution Builder Partner of the Year Award for the EMEA region. The award specifically recognizes the development of innovative and reusable solutions based on Hyland technologies. 

As a Hyland partner, Prime Force helps companies make corporate knowledge accessible and usable with AI and integrate Hyland Knowledge Discovery effectively into existing IT landscapes and processes, from identifying suitable use cases through design to implementation.