Privacy Policy

The company Prime Force Group is responsible for processing your personal data on our website. You can find our data in the imprint above.

We designate Prime Force Group GmbH, Theatinerstr. 11, D-80333 Munich, as our representative in the EU within the meaning of Article 27 GDPR.

We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy. Your data will not be passed on to other recipients without your express consent.

Server Log Files

Some data is transmitted to us automatically. These are:

  • browser type/version
  • the operating system used
  • referrer URL (the previously visited page)
  • the host name of the accessing computer (IP address)
  • the time of the server request
  • the amount of data transferred and - the message whether the retrieval was successful
  • When you leave our website
  • the IP addresses are deleted or anonymized.

In the case of anonymization, the IP addresses are changed in such a way that the individual information about personal or factual circumstances can no longer be assigned to a specific or identifiable natural person, or can only be assigned to such a person with a disproportionate amount of time, cost and effort. We evaluate the data from the log files in order to improve the website again and make it more user-friendly or to correct errors more quickly - naturally only in anonymized form. In addition, we use them to control server capacities in order to be able to provide appropriate data volumes if necessary.

Cookies

Our website uses so-called cookies. These are small text files that are stored on your end device with the help of the browser. They do not cause any damage. Some cookies remain stored on your end device until you delete them. These cookies enable us to recognize your browser on your next visit. If you do not wish this, you can set up your browser so that it informs you about the setting of cookies and you only allow this in individual cases. If you disable cookies, the functionality of our website may be limited. We use cookies to make our offer user-friendly.

Right of information and revocation

You have the right to information, correction, deletion and restriction of processing of personal data as well as the right to data transfer. In addition, you have the right to revoke any consent you may have given for the processing of your personal data. The lawfulness of the processing of the personal data until the revocation is not affected by the revocation. You have the right to object to the processing of your personal data for the purpose of direct marketing. In the event of an objection, your personal data will no longer be processed for the purpose of direct marketing. You have the right to lodge a complaint with your national supervisory authority.

Third Parties

In principle, we do not pass on data lightly. Data collected by us is only passed on to third parties if this is necessary for the purpose of contract processing or billing, or if you have given your prior consent. These service providers have been carefully selected by us and commissioned in writing. The data passed on may only be used for the fulfillment of the commissioned task. The service providers are bound by our instructions and are regularly monitored by us.

Matomo Analytics

Purpose of the processing

Matomo is used to analyse the behaviour of the website visitors to identify potential pitfalls; not found pages, search engine indexing issues, which contents are the most appreciated… Once the data is processed (number of visitors reaching a not found pages, viewing only one page…), Matomo is generating reports for website owners to take action, for example changing the layout of the pages, publishing some fresh content… etc.

Matomo is processing the following personal data:

  • IP address
  • Custom Dimensions
  • Custom Variables
  • Location of the user
  • User ID

And also:

  • Date and time
  • Title of the page being viewed
  • URL of the page being viewed
  • URL of the page that was viewed prior to the current page
  • Screen resolution
  • Time in local timezone
  • Files that were clicked and downloaded
  • Link clicks to an outside domain
  • Pages generation time
  • Country, region, city
  • Main Language of the browser
  • User Agent of the browser

The processing of personal data with Matomo is based on legitimate interests

The legitimate interests

Processing your personal data such as ip address is helping us identify what is working and what is not on our website. For example, it helps us identify if the way we are communicating is engaging or not and how we can organize the structure of the website better. Our team is benefiting from the processing of your personal data, and they are directly acting on the website. By processing your personal data, you can profit from a website which is getting better and better. Without the data, we would not be able to provide you the service we are currently offering to you. Your data will be used only to improve the user experience on our website and help you find the information you are looking for.

Sentry

Sentry is used to improve our website's reliability and performance by monitoring site stability and identifying code improvements. Sentry collects and process data related to the performance of our website and about errors that occur during the use of our website.

This information’s includes:

  1. General error information
    • Stacktrace: Errorstack (included functions, line-numbers)
    • Error message: The actual error message or exception that occurred (client)
    • Complete browser console
    • Environment variables: Information about the current environment that existed at the time of the error.
  2. Meta Information
    • Timestamp: The time at which the error occurred.
    • Platform: Information on the platform on which the application was running (e.g. web, iOS, Android).
    • Device information: Information about the device on which the application was executed (only relevant for mobile applications).
      • OS Version
      • Browser Version
      • NodeVersion
      • Server name
      • IP Adress
      • Architecture
      • Boot Time
      • CPU Description
      • Free Memory
      • Memory Size
      • Kernal Version
  3. HTTP Request
    • URL: The URL of the requested resource.
    • HTTP Method (GET, POST, PATCH)
    • Header information
    • URL Parameter
  4. Replay
    • User actions or events that directly led to the error, e.g. clicks, form entries, etc.
    • Form entries are anonymised

The processing of personal data with Sentry is based on legitimate interests. The collected data is stored and analyzed solely for the purposes of diagnosing and resolving issues and optimizing the functionality of our website.

Recipient of the personal data

The personal data received through Matomo are sent to:

  • Our company.
  • Our service provider: Amazon Web Services (AWS)

Details of transfers to third country and safeguards

Matomo data is hosted in Germany.

Retention period or criteria used to determine the retention period

We are keeping the personal data captured within Matomo for a period of 12 month.

The existence of each of the data subject’s rights

As Prime Force is processing personal data on legitimate interests, you can exercise the following rights:

  • Right of access: you can ask us at any time to access your personal data.
  • Right to erasure: you can ask us at any time to delete all the personal data we are processing about you.
  • Right to object: you can object to the tracking of your personal data by using the following opt-out feature:

The right to lodge a complaint with a supervisory authority

If you think that the way we process your personal data with Matomo analytics is infringing the law, you have the right to lodge a complaint with a supervisory authority.

Whether the provision of personal data is part of a statutory or contractual requirement; or obligation and possible consequences of failing to provide the personal data

If you wish us to not process any personal data with Matomo, you can opt-out from it at any time. There will be no consequences at all regarding the use of our website.

The existence of automated decision-making, including profiling and information about how decisions are made, the significance and the consequences

Prime Force is not doing any profiling.