Hyland CIC Automate:Smart Processes. Automated Workflows

The Problem

Many business processes span multiple systems, teams, and manual steps. Information must be transferred between applications, content must be reviewed, tasks must be assigned, and approvals must be obtained. 

This leads to long processing times, unnecessary manual effort, and a higher risk of errors. At the same time, siloed systems and a lack of interfaces hinder the seamless flow of information and data.

Traditional automation of individual tasks is often insufficient. Companies need solutions that coordinate complex workflows across different systems, forward relevant content in a targeted manner, and automate recurring tasks. 

The Solution

Hyland Automate enables you to digitize business processes, model workflows, and automate manual tasks. With an intuitive workflow designer, business logic, integrations, and AI-powered features, you can design processes more efficiently and continuously optimize them. 

This allows for the automation of both individual process steps and complex end-to-end processes—from the routing and processing of content, through approval and authorization processes, to the integration of different applications and systems.

Among other things, Hyland Automate supports workflow automation, content routing, case management, robotic process automation, and system integration. Prebuilt connectors and REST APIs make it possible to connect existing systems and orchestrate processes across system boundaries. 

Core Competencies 

• Workflow Automation 
  Model and automate business processes using a visual workflow designer.
• Content Routing 
  Automatically route content to the right people, teams, or process steps. 
• AI-powered Automation 
  Use AI-powered features to automate tasks, enrich content, and make processes smarter. 
• Integrations & APIs 
  Connect existing applications using prebuilt connectors and REST APIs.
• Case Management 
  Centrally manage complex, information-intensive processes and coordinate the associated tasks, content, and activities. 
• Robotic Process Automation 
  Automate recurring tasks and enhance existing processes with RPA. 

The Technology

Hyland Automate is part of the Hyland Content Innovation Cloud and combines process automation with content and AI. The platform enables users to model workflows using low-code tools, configure automations, and integrate existing systems via connectors and APIs. 

By combining workflow automation, integrations, RPA, and AI-powered features, you can implement both simple automations and complex, cross-system processes. 

Discover the Hyland Innovation Cloud:

https://prime-force.com/solutions/hyland-content-innovation-cloud-transform-enterprise-content-with-ai

https://www.hyland.com/en/platform

Prime Force – Hyland Partner 

As the 2025 Hyland Solution Builder Partner of the Year – EMEA, Prime Force has extensive experience in developing and implementing customized Hyland solutions. 

The focus here is not on automation for its own sake, but on determining which processes should actually be automated and how they can be meaningfully integrated into the existing system landscape. From process analysis and design through technical implementation to integration, we create solutions tailored to specific business requirements.