Hyland CIC Knowledge Enrichment: Making Corporate Content Usable for AI

The Problem

Corporate data often takes the form of documents, emails, images, and audio or video files. This unstructured content can be scattered across various systems and repositories and varies in format and structure. This makes it time-consuming to make it usable for AI applications and automated processes.

However, for AI systems, it is not enough to simply make content available. Information must be structured, contextualized, and machine-readable so that AI systems can understand relationships and operate on a reliable data foundation. 

The Solution

Hyland Knowledge Enrichment enables the automated processing of unstructured enterprise content and enriches it with additional context. The solution extracts, normalizes, and structures content while preserving the logical structure and meaning of the original documents. Metadata, semantic information, and business entities can then be added. 

Prime Force helps companies integrate this processed data into existing AI and data environments, thereby laying the foundation for specific AI use cases.

For example, documents, images, or other content can be prepared for AI search, RAG applications, AI agents, analytics, or automation. Through structured and context-rich processing, content becomes easier to find and usable for downstream AI applications. 

Core Competencies 

• Data Curation 
  Extract, normalize, and structure content from more than 600 file formats while preserving the logical structure and meaning of the original content.
• Context Enrichment 
  Enrich content with additional context, metadata, semantic information, and business entities. 
• Contextual Chunking 
  Structure documents into meaningful sections while preserving context, hierarchies, and relationships between content. 
• Metadata and Entity Recognition 
  Automatically generate context-rich metadata and identify relevant entities such as people, organizations, or places. 
• PII Masking 
  Identify and mask personally identifiable and sensitive information for further processing. 
• AI-Ready Output 
  Provide structured and enriched content for AI models, analytics applications, or vector databases. 

The Technology

Hyland Knowledge Enrichment combines data curation and context enrichment. Content is extracted, normalized, and structured, and then enriched with additional context, metadata, and semantic information. The result is structured, AI-ready data that can be fed into downstream AI systems, AI agents, analytics, and automation. 

Discover the Hyland Innovation Cloud:

https://prime-force.com/solutions/hyland-content-innovation-cloud-transform-enterprise-content-with-ai

https://www.hyland.com/en/platform

Prime Force – Hyland Partner 

Prime Force combines technological expertise with many years of experience in enterprise content management, integration, and AI-driven solutions. Our expertise was recognized by Hyland in 2025 with the Solution Builder Partner of the Year Award for the EMEA region. The award specifically recognizes the development of innovative and reusable solutions based on Hyland technologies. 

As a Hyland partner, Prime Force helps companies make their existing content usable for AI and create a reliable data foundation for AI-driven solutions—from identifying suitable use cases to design and implementation.