Next-Generation Communication: Shaping the Future of Customer Engagement
On May 13, 2025, the Next-Generation Communication event will bring together leading minds in the industry at the Google Office in Hamburg. Organized by LINK Mobility in partnership with Google, Vodafone, METRO, and others, the event will offer forward-thinking insights into the evolving landscape of customer communication.
Personal. Direct. Impactful.
What does the future of customer engagement look like? This question will take center stage — and the answer promises to be as clear as it is inspiring: RCS is here to stay. In the exclusive setting of Google’s Hamburg office, industry experts, innovators, and decision-makers will gather to explore how RCS Business Messaging is redefining brand communication — making it more interactive, personalized, and secure.
Event Highlights
The event will feature trailblazers in digital communication who will share their experiences and visions:
- Fabian Hielscher (Google) will showcase why RCS is more than just another messaging channel — it’s a transformational leap in direct customer interaction.
- Arnold Schiechl (LINK Mobility) will present real-world use cases demonstrating how RCS is setting new standards in customer loyalty and engagement.
- Carolin Scholz & Anja Gulden-Weckerlin (METRO Deutschland GmbH) will share METRO’s journey from traditional newsletters to vibrant, conversational messaging strategies.
- Joachim Gramberg (Vodafone) will provide valuable insights into how verified communication via RCS can build and reinforce customer trust.
Why This Event Matters
“To truly reach your audience today, you need to communicate where they are — and that’s no longer just the inbox.” — Ilja Schorr, Prime Force
Meet Prime Force at the upcoming Next-Generation Communication event with LINK Mobility and partners. We’re excited to explore how RCS is changing the way brands connect with customers. Follow us on LinkedIn to stay updated and join the conversation about the future of customer communication.